Terms of service

These terms apply when you order from Ai2PRINT ("we", "us"), through https://ai2print.co.za. By placing an order you agree to them. If anything here is unclear, email us at info@caddelle.co.za before you order.

1. What we do

We prepare images you supply (including AI-generated images) and print them on products such as paper prints, canvas, T-shirts, mugs and cushions. We also sell image enlargement on its own, where you receive an enlarged digital file and no printed product.

2. Your image and your rights

• You confirm that you own the image or have permission to have it reproduced, and that doing so will not infringe anyone's copyright, trade mark, privacy or other rights.
• You are responsible for the image you upload. This includes AI-generated images: please make sure your use of the image is allowed by the tool you used to create it.
• We may refuse or cancel any order for an image that is unlawful, infringing, hateful, sexually explicit or otherwise unsuitable to print. If we cancel after payment, we will refund you in full.
• You keep ownership of your image. You give us permission to store, adjust, enlarge and print it only so we can fulfil your order. We will not use your image for marketing without asking you first.

3. Image quality and preparation

AI images are often small. Our size checker and product pages show how large an image can print and warn you when it is small for the size you chose. We prepare every file by hand, and enlargement improves the result, but it cannot add detail that is not in the original. If you choose a size where we have warned that the image is small, we are not responsible for softness caused by the size of the original file.

We may contact you before printing if there is a problem with your file.

4. Colours and finish

Colours on a screen differ from colours in print, and they vary between devices. Print colours can also differ slightly between products and between print runs. Small variations in colour, cropping and finish are normal and are not a defect.

5. Prices and payment

• Prices are in South African rand and are shown on the website. Delivery is shown separately at checkout.
• Payment is taken in full when you place your order, through PayFast. We do not see or store your card details.
• Your order is confirmed once PayFast confirms your payment and we send you a confirmation email.
• We may correct an obvious pricing error. If we do, you may cancel and be refunded in full.

6. Production, delivery and collection

• Every item is made to order. We will tell you the expected timeframe when we confirm your order. Timeframes are estimates, not guarantees.
• Delivery is by courier to the address you give us. Please check your address carefully. If a delivery fails because the address is wrong or nobody can receive it, extra delivery costs may apply.
• If you choose collection, we will email you the details once your order is ready.
• Risk in the goods passes to you when they are delivered to you or collected by you.

7. Cancellations and returns

Made-to-order items. Because we make each item from your image, we cannot cancel or accept returns for a change of mind once production has started. If you need to cancel, contact us as soon as possible, and if we have not started we will refund you.

Faulty or damaged goods. If your order arrives damaged, or has a printing fault, or is not what you ordered, email info@caddelle.co.za within 7 days of receiving it, with your order number and clear photos. We will reprint or replace the item, or refund you. Nothing in these terms limits your rights under the Consumer Protection Act.

8. Digital enlargement

Image enlargement on its own is a digital service. We enlarge and sharpen your image and email you a download link for the finished file. Because the file is custom work, enlargement is not refundable once the file has been delivered, unless the file is faulty or we did not deliver what we described. The result depends on your original image.

9. Our liability

We are not liable for indirect or consequential loss. Where the law allows, our total liability for any order is limited to the amount you paid for that order. This does not limit any rights you have that cannot be limited by law.

10. Privacy

How we handle your personal information is explained in our privacy policy.

11. Changes to these terms

We may update these terms. The terms in force when you place an order apply to that order.

12. Law and contact

These terms are governed by the laws of South Africa. Questions? Email info@caddelle.co.za.