Privacy policy

Ai2PRINT ("we", "us") respects your privacy. This policy explains what personal information we collect when you use https://ai2print.co.za, why we collect it, and your rights under South Africa's Protection of Personal Information Act (POPIA).

1. Who is responsible

Ai2PRINT is the responsible party for the information described here. You can contact us, including our information officer, at info@caddelle.co.za.

2. What we collect

• Your images. The images you upload so we can prepare and print them, with basic file details such as size and format.
• Order details. What you ordered, the size and finish, and any notes you add.
• Contact details. Your name, email address and phone number.
• Delivery address. If you choose delivery.
• Messages. What you send us through the contact form or by email.
• Payment information. Payments are handled by PayFast. We receive confirmation that you paid and a payment reference. We never see or store your card details.

3. Why we use it

• To take your order, prepare and print your image, arrange delivery or collection, and tell you about your order.
• To answer your questions and deal with problems.
• To keep records and meet our legal and tax obligations.
• To protect the site against fraud and misuse.

We do not sell your information, and we do not use your images or details for marketing without asking you first.

4. Who we share it with

We only share what is needed, with people who help us run the service:

• PayFast, to process your payment.
• Our print production partner, who receives your prepared image to print it.
• Couriers and delivery services, who receive your name, phone number and address to deliver your order.
• Our website and email hosting providers, who store the information on our behalf.

We may also share information if the law requires it. Some of these providers may store information outside South Africa. Where that happens we expect them to protect it to a standard similar to POPIA.

5. How long we keep it

We keep your images and order records only for as long as we need them to complete your order, handle any questions or returns, and meet legal and accounting requirements. After that we delete or anonymise them. You can ask us to delete your image sooner (see section 8).

6. Cookies and similar technologies

• We use a temporary session cookie at checkout to protect the form against misuse. It is removed when you close your browser.
• When you choose an image on the size checker or products page, it is kept in your own browser's storage so you do not have to upload it twice. It stays on your device until you order, remove it, or clear your browser data. It is only sent to us when you place an order.
• Our pages load fonts from Google Fonts, which means your browser contacts Google when a page loads.
• We do not use advertising or tracking cookies.

7. Keeping it safe

We take reasonable steps to protect your information, including keeping uploaded images and order records away from public access and restricting who can open them. No online system is completely risk-free, but if there is a breach that affects you, we will tell you and the Information Regulator as POPIA requires.

8. Your rights

You can ask us to:

• tell you what information we hold about you,
• correct information that is wrong or out of date,
• delete your information or your uploaded image, where we do not need to keep it by law, and
• stop using your information for a purpose you object to.

Email info@caddelle.co.za and we will respond. If you are not happy with how we handled your information, you can complain to the Information Regulator of South Africa at inforegulator.org.za.

9. Children

Our service is for adults. If you are under 18, please ask a parent or guardian to place the order for you.

10. Changes

We may update this policy. The date at the top shows when it last changed.